|
FRESH TECHNOLOGIES. KEEN CONSULTANTS.|
+39 049 825 6353 |CONTACT US
Mon - Fri / 08:30 AM - 18:00 PM CET
0
0

Here is a guide on how to digitize your Customer Care activities.

Now you can have access to the best technologies to organize all your post-sales activities, increasing customers’ satisfaction at lower costs. You need to avoid endless customer care meetings. You have to keep your team moving. In this section we will guide you through the best actions you can put into practice today to improve your customer care operations. Let us inspire you.

Help desk

Create an help desk system that facilitates your after-sales team in everyday works. Enable a new technology to lower operations costs and rise clients’ happiness.
Shop now >

Cases

Manage problems reported by your customers. Create a better culture in your company. Give your colleagues a better way to work. Help them better solve customers’ cases.
Shop now >

Solutions

Create a list of responses to customers’ questions and problems. Give your team a repository of easy-to-find solutions to most common issues.
Shop now >

Ticketing system

The 2 easiest ways to get new support requests is via webform and via email.
Be sure your company is managing customers’ complaints through this 2 channels.
Shop now >

Reports and dashboards

How many tickets does your team manage every month? How many hours/days does it take to solve a problem? What’s the product that creates most tickets? You should start tracking all these aspects.
Shop now >

Email notifications

Let the customers know that you received their complaint. Update them on the ticket status. Make them feel safe and relaxed because someone is really taking care of them.
Shop now >

Go social

Twitter and Facebook can be 2 great channels for your customers to post complaints.Be sure you are there, because your clients are. Be present. Be ready to engage and help.
Shop now >

Multichannel

Your help desk should be reached through many channels: your website, your social media profiles, chat, whatsapp, emails or phone. Be sure to be where your customers are.
Shop now >

Self service

People love to have the power and feel they are in control. Give them the best experience ever through the most advanced tools for customer care.
Shop now >

Rules and workflows

Personal touch with customers is very important, but there are also many operations that can and should be automated with smart technologies. Give your team a better working tool.
Shop now >

Cloud

Software products installed in your computer are old-fashioned. You should rely on a more modern technology that gives you a better experience and enables a new potential for your team.
Shop now >

3rd party integrations

The tools you use for everyday’s work should be open and easy to integrate to each-other. This will bring efficiency and more precise data. Focus on your work and let software manage data.
Shop now >
Improve your Customer Care now

Not ready to buy yet?
Join our free digital training program

Interested in improving the way you work? We will guide you through a complete understanding of the topics you’re most interested in.

Join the program

Latest tips from our blog on Customer Care.

Here are some products you can start with now.

  • coming-soon-products-freskin
    Read More

    Coming Soon!
    0 out of 5

    We are currently forging the products and services we will sell here on Freskin very soon.
     

    All our products will be shortly available!
     

    Can’t wait? Want to know more about it?
     

    Contact us now >>

    Read More
Improve your Customer Care. Go to shop